Business Systems Analyst Senior (Salesforce)

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
• Competencies
• Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
• Work Experience
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education
• Bachelors
• Certifications
• No Required Certification(s)
• Licenses
• No Required License(s)
• Pay Transparency
• Base Salary: $69,700.00 - $94,300.00
• Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
• Application Window
• Generally, this opening is expected to be posted for two business days from 04/06/2026, although it may be longer with business discretion.

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Systems Analyst Senior (Salesforce) within PNC's C/IB MIS Accelerator organization, you will be based in Pittsburgh PA or Strongsville OH. We are seeking a Business Systems Analyst Senior (Salesforce) with hands-on experience in Salesforce Sales Cloud and Service Cloud to partner closely with business stakeholders. This role focuses on configuration and light development, translating business needs into well-defined technical stories, and serving as a key point of contact in meetings. The ideal candidate is a strong communicator who can mentor business analysts and help elevate overall Salesforce capability across the team. Required Skills: Required Skills & Experience - Strong hands-on experience with Salesforce Sales Cloud and Service Cloud - Experience with Salesforce configuration and light development - Ability to translate business requirements into technical stories - Proven experience working directly with business partners - Comfortable leading and facilitating meetings - Strong communication skills with both technical and non-technical audiences - Experience mentoring or supporting Business Analysts - Ability to balance multiple priorities while maintaining attention to detail PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Participates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes . Directs business process improvement projects for internal business groups, aiming to improve business results . Identifies and documents all system constraints, implications and consequences of various proposed system changes . Provides recommendations for addressing and resolving business issues, for a specific business group . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

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