Fraud Detection Analyst
External
Trustpilot · London, UKPrepare for this interview
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About the role
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly a
Responsibilities
- Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
- Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
- Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
- Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
- Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
- Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
- Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
- Work closely with and report to our Lead Fraud & Investigation Analyst.
Requirements
- Experience in data analytics or a similar analytical role-this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
- Comfortable working with and interpreting large datasets.
- A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
- Proficiency in writing queries and preparing reports using SQL or a similar language.
- Motivated by self-learning and the desire to grow your skills when faced with new challenges.
- Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
- The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset.
Benefits
Additional Information
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You'll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks - playing a vital role in protecting consumers, businesses, and the integrity of our platform. You'll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You'll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we're driving change across the business-and working to make Trustpilot the universal symbol of trust online.
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