Desktop Technician - Los Angeles, CA

Requirements

• High school diploma or equivalent required.
• Associate college degree in IT-related field or relevant certifications (e.g., CompTIA A+, Network+) or equivalent experience preferred.
• ITIL experience or certifications highly preferred.
• At least 5 years' experience working as a Desktop Technician or in a similar IT support role, with a strong background in Windows-based workstations and basic networking concepts, for environments with at least 100 computers required.
• At least 1-year hands-on experience with desktop management, software deployment applications, and remote support tools such as InTune required.
• Minimum 5 years' experience of Windows operating systems and common business applications.
• At least 3 years' hands-on experience handling support and service requests using an Enterprise help desk ticketing system.
• Ability to meet Los Angeles County background check requirements via Live Scan fingerprint clearance.
• Reliable means of transportation for onsite and off-site work within LA County.

Additional Information

Planned Parenthood Los Angeles is seeking an experienced Desktop Support Specialist with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. In addition to managing end user device support, the technician acts as an additional point of contact for technical support, delivering Tier 1, 2, and 3 assistances in collaboration with the Help Desk and Infrastructure IT teams. This role offers hands-on support to users across the organization and contributes to special projects as required. The primary goal of the Desktop Technician is to ensure secure, maximum availability of technology resources for PPLA staff across the organization. The role involves both on-site and remote support, with a strong emphasis on maintaining, upgrading, and troubleshooting desktop systems to enhance overall efficiency and performance. The technician is also responsible for preventive maintenance, which includes taking ownership of specific end-user management systems such as Security, MDM, and other enterprise remote management platforms. By maintaining a secure and stable desktop infrastructure, the Desktop Technician guarantees the delivery of reliable, consistent, and secure services to all users, with a focus on security, reliability, and accessibility. Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission. All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (2024-2025 formula) OR wear a respiratory mask when in contact with patients or working in patient care areas. Compensation Philosophy and Position Hiring Range: At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles. Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

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