Aviation, Temporary PT Customer Service Rep (Hire in process/Please do not apply) By Invitation Only

Requirements

• Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
• Licenses and Certifications Required:
• None.
• Notes to Candidate:
• The Customer Service Representative - Temp position is located in the airport terminal. The areas are within the non-secured & secured areas of the concourse and in baggage claim. The areas consist of the Visitor Information Centers, podiums, customs and roaming throughout the airport terminal.
• Salary Range :
• $23.76 - $27.32
• Essential Personnel:
• This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.
• Application Information:
• Veteran:
• Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
• Criminal History R

Benefits

Additional Information

About This Position About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport's largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport's expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight. Job Description: Purpose: Under general supervision, this position is responsible for handling customer questions, complaints, and billing inquiries. Duties, Functions and Responsibilities : Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments. Resolves customer issues with one call resolution. Answers customer requests or inquiries concerning services, products, billing, and equipment. Verifies customer account and active services using various databases and software applications. Researches customer account information to explain services, charges, and adjustments. Logs customer complaints, creates service requests, and routes to the appropriate department(s). Maintains and files all generated service requests. Responsibilities - Supervisor and/or Leadership Exercised: May train others. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of billing procedures. Knowledge of good customer relations practices. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software. Skill in planning and organizing. Skill in handling conflict and uncertain situations. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at austintexas? Share your experience