Support Services Supervisor

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The weekly days of work for this position will be Tuesday, Wednesday, Thursday, Friday, and Saturday. The Support Services Supervisor will work to maintain a safe, sustainable and dignified environment for clients and staff. They are responsible for supervising the property, IT, facility and front desk functions of the ministry unit. The Support Services Supervisor is responsible for achieving and maintaining all funder, legislative and organizational requirements for all areas within their scope. Accountabilities: Participates as a member of the Kingston Harbour Light (KHL) Management Team, ensuring the maintenance of the facility, equipment, dietary services and health and safety resources of Kingston Harbour Light in compliance with legal, funder and The Salvation Army (TSA) standards Supports the Operations Manager as requested to initiate, maintain, and promote positive working relationships/partnerships and communications with community stakeholders; deal with contracts, new proposals Provides leadership and supervision to Janitorial and Residential Care staff Hires, orientates, trains, evaluates, rewards, disciplines and terminates in consultation with the Operations Manager, ensuring staff compliance with KHL's Policies and Procedures as well as TSA Territorial policies Ensures Correctional Services of Canada (CSC) compliance in the areas of dietary, documentation, IT, and health and safety RESIDENTIAL CARE MANAGEMENT: Completes scheduling for Residential Care Workers ensuring that all shifts are covered; oversees accurate recording of sick time, leave of absence, etc. Ensures quality and consistency of services provided by Residential Care Workers as well as adherence to policy and procedures for front desk operations FACILITY MANAGEMENT: Analyzes statistical and financial reports related to Maintenance, Preventative Maintenance and Repairs, Utility usage, Health and Safety, Fire Safety for the purpose of budgetary planning and reports to Supervisor where requested Is responsible for ensuring client and staff safety in compliance with Health and Safety and Fire Safety standards. Prepares, analyzes, submits and acts on incident reports; deals with complaints effectively and in a timely manner. Supervises and documents fire drills according to policy Maintains accurate and up to date files and reports including, but not limited to, retaining any external contracts pertaining to maintenance, repair, utilities, water quality, food services and health and safety Monitor of environmental services quality delivery with focus on building maintenance, condition and cleanliness. Maintains maintenance logs, coordinates scheduled maintenance procedures; ensures maintenance guidelines follow warranties and contracts Consults with the Operations Manager about capital repairs or renovations Ensures supplies are received, stored, and redistributed to the appropriate departments Ensure the Policies and Procedures manual for the Facility Department is up to date and revised as necessary Coordinate duties of janitorial staff Management lead of health and safety committee RESPONSIBILITY FOR INFORMATION TECHNOLOGY AND SECURITY SYSTEMS: The Support Services Manager supervises the day to day operation of IT, telephone and security systems Supervision includes the monitoring of information technology delivery including but not be limited to computers, network, communication systems, security systems, printing Provides general setup of email, voicemail and passcodes for staff, troubleshooting of IT, security and communication technology issues Acts as the first contact for requests for security camera review and/or recording for internal or external authorities Has responsibility for sourcing providers for equipment and services in keeping with Salvation Army and funder requirements Education, Qualifications and Certifications: Minimum undergraduate degree from a recognized institution Alternative combinations of education and experience may be considered Experience and Skilled Knowledge Five years of prior related experience, including supervisory exper

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