Creative Studio Project Manager

About the role

StudioXAG creates bold spaces that tell big stories We are a B Corp-certified creative studio in London and Amsterdam that believe in business as a force for good. We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen. They're our core. They make us tick, inspire us, push us to be better. Now we want to hear from you. The Role: Studio XAG is looking for a Project Manager to manage a variety of projects across the creative team from our London headquarters, ensuring the seamless delivery of all creative projects whilst delivering a high level of customer service to all of our clients. Reporting into our Associate Project Director you'll be joining a large-sized creative team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on interesting projects; driving planning and organisation across the creative studio. Who exactly are we looking for? We're looking for a confident, highly organised Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You possess strong project and client management skills, with a track record of utilising internal processes to drive consistency with a high level of organisation. Ideal Experience: 3+ years experience in a similar role Industry player with varied client-facing experience that shows relevance to XAG's client base Solid understanding of the world of retail and brand experience and the creative process. Full service and production process knowledge would be a big added benefit. Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), Synergist (or other similar quoting & scheduling software) Experience and confidence in financial management of projects - set up, tracking and billing. Organisational master who is efficient and takes pride in their attention to detail Excellent communication skills Some experience in client servicing Great problem solving skills Skills & Responsibilities: Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with creative team leadership and our clients Resource Allocation : support the Traffic Manager & Associate Project Director by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the creative team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating client calls and meetings when required Internal communication: within the creative team and across the business ensuring the clients needs are met and the project is delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all creative projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence Continuous Improvement: identify opportunities for process improvement and drive the adoption of best practices in project management within the studio Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns. Location: We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours and days are available. Some of our Benefits: Gross profit-related annual b

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