Customer Service Representative

Requirements

• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively
• All your information will be kept confidential according to EEO guidelines.

Benefits

Additional Information

Job Title: Customer Service-EyeMed Location: Mason, OH Duration: Contract to Permanent Role Pay Rate: $13.62/ hour Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM GENERAL FUNCTION: Provide exceptional customer service and support to client's members, providers and Store Divisions. DUTIES & RESPONSIBILITIES: - Provide member service support, over the phone, in a timely, consistent and courteous manner to Client's members and providers - Assist Client's members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details - Interface with providers to verify member eligibility and authorize services - Review claims details, research payment issues, investigate provider network details - Use system tools as appropriate to escalate issues between the various functional areas within Client's - Must meet Customer Care Center productivity and quality goals MINIMUM REQUIREMENTS: - Call Center experience preferred. - 1 - 2 years of experience in a professional business environment preferred.

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Company Intel

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