Customer Insights Analyst

Responsibilities

• Be go-to expert for customer analytics and customer behavior models
• Create accessible, relevant, and actionable reports and dashboards, using multiple sources of data.
• Guide decision-making by providing strategic, action-oriented customer insights, highlighting potential business opportunities and risks.
• Take a leading role in the analytics team, championing best practices in advanced analytics, challenging the status quo, and advocating the use of data in decision-making across business stakeholders.
• Develop collaborative relationships with your business stakeholders and a deep understanding of their business areas, enabling you to develop hypotheses and make relevant, credible recommendations based on data-driven customer insights.
• Be a stakeholder in the data platform team, working collaboratively to develop a platform suitable for your analytical needs.

Requirements

• At least three years of experience in a (customer) analytics or data science role in a digital environment, ideally in e-commerce or fashion, with a demonstrable track record in influencing and delivering business impact using data analyses and behavioral modellings
• Must have an advanced working knowledge of SQL , including data blending and manipulation, query optimization, stored procedures, execution plans, and ETL integration
• Must have experience in customer behavioral predictive modelling ( Python, R ).
• Experience using Tableau and Power BI is a plus
• Experience working in a big-data environment with large, complex, and variously sourced data sets.
• YOUR BENEFITS
• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g., compatibility work and family life)
• Social Day
• Employee Share Purchase Plan
• If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
• Experience Level: Entry levelWorkplace Type: Hybrid

Benefits

Additional Information

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX and THE OUTNET are the leading destinations for multi-brand off-season online luxury shopping.The NYSE listed group operates in key markets worldwide. For more information, please visit https://investors.luxexperience.com. LuxExperience is now seeking a talented Customer Insights Analyst to join the Team.

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