Operations Program Manager

About the role

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions -from eligibility verification and claims management to revenue recovery and payment processing -that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: Ownership : We take pride in our responsibilities, driving results and taking accountability for the success of our projects. Empowerment : We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions. Innovation : We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology. Transparent Communication : Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. The Operations Program Manager is a driver of execution, operational visibility, and program discipline across the organization. This role owns complex, cross-functional initiatives end-to-end -- from scoping and stakeholder alignment to data-driven analysis, scalable workflow design, and program governance - advancing enterprise-level objectives with material impact on business outcomes. Working independently to identify opportunities, address dependencies, and ensure alignment across stakeholders, this role turns ambiguous problems into structured analyses, scalable processes, and clear recommendations. The right candidate is a sharp analytical thinker and structured, builder-minded operator who proactively identifies problems, influences without authority, designs systems with scale in mind, and holds their work to a high personal standard before it ever reaches anyone else.

Responsibilities

• Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across the operations domain
• Lead recurring operational touchpoints including status reviews, cross-team syncs, and decision forums, with a consistent bias toward action and resolution
• Develop leadership-facing materials that distill complexity into clear, decision-ready narratives
• Leverage data and AI tools to extract insights, validate assumptions, and inform decisions - synthesizing findings into clear recommendations that guide organizational priorities
• Lead the development and maintenance of SOPs, workflows, policies, and playbooks, owning the quality, consistency, and accessibility of all operational documentation and establishing governance standards that define how work gets done
• Support the administration and optimization of contra

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