Senior Client Support Specialist

About the role

As a Senior Client Support Specialist, you will serve as a subject matter expert on our portfolio of innovative financing solutions. You will partner with internal teams and external channel partners to communicate and execute the product strategy for Global Business Solutions (GBS) Lending, including hardware and alternative financing.

Responsibilities

• Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs)
• Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience
• Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends
• Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling
• Draft internal product communications and documentation
• Partner with product, legal, compliance, vendors, and operations teams to resolve issues
• Monitor ISO prospects to identify customer needs and market insights
• Support issue management, including root cause analysis and client communication
• Ensure compliance with system auditing, client profile updates, and administrative requirements
• What You Will Need to Have
• Minimum of 3 years of experience in product management and/or relationship management
• Experience in payments or merchant lending
• High school diploma or equivalent required
• Ability to travel up to 10%
• What Would Be Great to Have
• Experience in equipment financing
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:
• Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Support Specialist

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Company Intel

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