Guest Service Representative - Weekend Shift

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Position Title: Guest Service Representative - Weekend Shift Job Description: HINDS COMMUNITY COLLEGE Job Descriptions JOB TITLE:Guest Service Representative REPORTS TO: Director - Eagle Ridge Conference Center & Resort DEPARTMENT: Auxiliary EXEMPT: Non-Exempt VICE PRESIDENT: Facilities & Auxiliaries GENERAL STATEMENT OF THE FUNCTION All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. The Guest Service Representative will be responsible for assisting our guests in person and on the phone. They will work with checking in & checking out guests as well as making reservations for future visitors. They will also be responsible for taking in payment at time of check in. QUALIFICATIONS REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicant must have a high school diploma and work experience in an office environment. The candidate will be working either the 7 AM - 3 PM shift or the 3 PM - 11 PM or the 8 AM - 4 PM shift with little to no supervision. This person must be flexible with the shift hours. Schedule will be based on bookings and hotel guest's arrivals. The candidate must have office/clerical experience and be able to provide excellent customer service to all guests of Eagle Ridge Conference Center & Resort. EDUCATION AND/OR EXPERIENCE Applicant must have a high school diploma and work experience in an office environment. Must have strong computer skills. Desirable: Associate's Degree in hospitality or hotel guest services experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintain knowledge of diversity-related issues, legislation, and best practices. Answer incoming calls and transfer to appropriate office if needed Directing visitors to the correct meeting space, guestrooms or office area Check in/Check out hotel guests using front desk computer software Collect payments in the form of cash, check, credit card and/or purchase orders Perform data entry assignments as needed Take reservations for guestrooms through telephone calls or in person Maintain a clean and welcoming environment SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site. We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results . Mission Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession. Vision Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi. Values Hinds Community College aspires to the following IDEALS: Integrity Diversity Excellence Accountability Leadership Stewardship In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide

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