Director II - Behavioral Health Operations and Services

Requirements

• *Any equivalent combination of related education and/or experience may be considered for the above requirements.
• BEHAVIORAL HEALTH
• Master's degree in Social Work,

Benefits

Additional Information

Job Posting Title: Director II - Behavioral Health Operations and Services Department: Behavioral Health Location: 415 SILVER AVE SW Pay Range: $154,627.20 Close Date: June 5, 2026 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. Director II positions serve in senior management roles at the top of a department's organizational structure. They manage and lead lower-level managers and supervisors, serve as mentors, and ensure that county policies, procedures, and initiatives are implemented correctly. Director II's work with managers to evaluate business operations, identify challenges, and act as liaisons to the County Manager's Office. BEHAVIORAL HEALTH Directs the planning, development, implementation, and oversight of behavioral health operations and services across the County's continuum of care. Ensures compliance with County ordinances, accreditation standards, and applicable regulations while advancing integrated, trauma-informed, and evidence-based service delivery. Oversees programs, contracts, performance, and quality improvement efforts, and collaborates with stakeholders across health, human services, public safety, and community organizations. DUTIES AND RESPONSIBILITIES Provides executive leadership and direction for departmental operations, programs, and staff. Develops and implements strategic plans, policies, and procedures to achieve departmental goals. Oversees budgeting, financial management, and resource allocation for the department. Ensures compliance with federal, state, and local laws, regulations, and standards. Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives. Monitors and evaluates program effectiveness; recommend and implement improvements. Supervises and mentors managers and staff, fostering a culture of accountability and excellence. Represent the department in public meetings, hearings, and community engagement activities. Prepare and present reports, proposals, and recommendations to County leadership. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. BEHAVIORAL HEALTH Directs behavioral health programs and services, including internal operations and contracted providers, to ensure effective service delivery and compliance with applicable standards. Implements strategic priorities, including integrated care models, program expansion, and service delivery improvements. Ensures compliance with County ordinances, court directives, accreditation requirements, and applicable laws and regulations, including behavioral health confidentiality and privacy standards Develops and manages programs, budgets, staffing, and resource allocation to support operational and strategic objectives. Oversees contract administration, including procurement, monitoring, evaluation, and compliance. Leads quality management and continuous improvement initiatives using LEAN and other process improvement methodologies. Analyzes program and clinical data to evaluate performance, measure outcomes, and support decision-making. Establishes performance metrics and monitors progress toward departmental and strategic goals. Builds and maintains partnerships with service providers, community organizations, and government agencies. Represents the Department in committees, task forces, and public forums; prepares and delivers presentations. Responds to complex inquiries, complaints, and issues with professionalism and confidentiality. Provides leadership, supervision, training, and evaluation of staff; supports employee development and accountability. Supports policy development and implementation related to behavioral health services and systems. Promotes a culturally responsive, inclusive, and equitable service delivery environment. Leads special projects, initiatives, and program evaluations as assigned. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

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