PMO Manager

Responsibilities

• Own the Applications resource master, skills matrix, allocation register, bench view, leave visibility and 4/8/12-week release forecast.
• Run the weekly Resource Council to match demand against available internal, offshore, bench, vendor or hiring capacity.
• Track open resource demand from approved projects, high-probability pipeline, red-project recovery, service requests and capability initiatives.
• Identify over-allocation, resource conflicts, last-minute assignment risks, long-tenured resource risks and critical SME backup gaps.
• Work with Practice Leads to maintain current skill, proficiency, certification, domain and SME information.
• Work with Deal Assurance to provide capacity confidence before proposal submission or delivery commitment.
• Coordinate sourcing paths including internal redeployment, offshore capacity, vendor resources, contractors or hiring requests.
• Provide capacity gap insights to Portfolio and Performance and capability build signals to Practice and Delivery leaders.
• Must-Have Experience and Skills
• Experience in resource management, workforce planning, PMO operations, delivery operations or capacity planning in IT services.
• Strong understanding of project staffing, allocation, utilization, bench management, skill matching and delivery priorities.
• Ability to work with Practice Leads, Delivery Leads, PMs and Sales teams to resolve resource conflicts objectively.
• Strong Excel, Power BI or resource dashboarding capability; comfortable using Microsoft 365 tools.
• Good facilitation and negotiation skills, especially in a matrix organization.
• Preferred Experience
• Experience managing onshore/offshore resource visibility and vendor/contractor capacity.
• Familiarity with skills matrices, capability planning, resource forecasting and utilization governance.
• Experience in application delivery, managed services or systems integration environments.
• Key Stakeholders
• Apps BU Leadership
• Sales and Account Leads
• Pre-sales and Solution Architects
• Finance and Commercial teams
• Legal and Contracting teams
• Practice and Capability Leads
• Delivery Directors, Project Managers and Technical Managers
• Tools and Platforms
• Microsoft 365: Teams, SharePoint, Lists, Planner, Forms and PowerPoint
• Excel and Power BI for reporting and analysis
• PPMS or equivalent project reporting platform, where applicable
• ChatGPT Enterprise for controlled productivity acceleration and analysis support

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Company Intel

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