Head of AI Solutions Delivery

About the role

We're seeking a Head of AI Solutions Delivery to build and lead the operational backbone of our rapidly scaling AI Solutions (outcome-oriented) business. This is a pivotal role for someone who thrives at the intersection of rigorous process discipline and entrepreneurial agility; someone who can establish world-class delivery standards while simultaneously adapting to the dynamic realities of a net-new, high-growth business. You'll be responsible for ensuring every customer engagement delivers exceptional outcomes: high CSAT, healthy margins, and demonstrable quality. You'll do this through intelligent systems, scalable processes, and a culture of continuous improvement. The role requires someone who can be the "adult in the room" and the innovative voice pushing boundaries at the same time. How This Role Fits The Head of AI Solutions Delivery is a peer to the Head of AI Solutions, who leads our AI Solutions Managers and AI Solutions Architects (our Forward-Deployed Engineering function). Together, these two functions form the operating backbone of AI Solutions: AI Solutions builds the technical solution and embeds with the client. Delivery builds the program management muscle, methodology, and operational systems that make those engagements predictable, profitable, and scalable. This role inherits Andela's existing AI Solutions delivery team and is responsible for scaling it with a new generation of program managers who combine traditional PM rigor with technical and industry fluency. The expectation is straightforward: program managers in this function understand the AI technology they ship and the industries their clients operate in. Generic PM skills are table stakes, not the differentiator. Exceptional Leadership: As an Andelan, you'll serve as a role model for the rest of the company. Think about the feedback your peers typically give you. If it usually sounds like the below, we want to hear from you. Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had an even better idea. One team mentality: You break silos across teams. You put the company and mission first above your team alone. Great listener, hungry for feedback: You're always seeking to improve - our product, our business, yourself. You solicit diverse opinions and deeply listen. Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you. Team-player: You roll up your sleeves and get scrappy. You do this by proactively collaborating with your team while actively engaging in important details that matter. Business problem solver: You're not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems.

Responsibilities

• Build Delivery Excellence Infrastructure
• Design and implement delivery frameworks, methodologies, and governance structures that scale AI Solutions revenue by several orders of magnitude over the next 24 months
• Establish clear SOPs, AI-specific quality gates (eval frameworks, model performance thresholds, hallucination controls), and risk management protocols while maintaining flexibility for client-specific needs
• Create metrics, dashboards, and reporting systems that provide real-time visibility into delivery health, margin performance, and customer satisfaction
• Co-develop delivery playbooks for common AI Solution patterns (agentic systems, RAG implementations, eval pipelines, model fine-tuning engagements, multi-agent orchestration, and industry-specific AI use cases) that accelerate delivery while maintaining quality
• Drive Operational Performance
• Own CSAT, margin, and quality metrics across all AI Solutions and custom development engagements
• Implement early warning systems to identify at-risk projects and orchestrate rapid intervention
• Conduct regular business reviews with delivery teams to ensure adherence to financial targets and scope management
• Establish post-mortem and lessons-learned processes that systematically improve delivery capabilities
• Scale Through Process Innovation
• Partner with AI Solutions, Sales, and Customer Success leadership to define outcome-based delivery models and fixed-fee engagement structures, and to ensure tight handoffs between Solutions Architects (FDEs) and delivery program managers on every engagement
• Build resource management and capacity planning systems that optimize utilization while p

Benefits

Additional Information

Head of AI Solutions Delivery About Andela Andela is transforming from a talent marketplace into an AI services leader, building a differentiated position at the intersection of elite technical talent and cutting-edge AI solutions. We're growing our revenue exponentially through a blended model of optimized staffing, solutions delivery, and platform innovation. Our AI Solutions business is a strategic growth area with ambitious scaling plans and a mandate to redefine how enterprises build and deploy production AI systems.

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