Senior Technical Account Manager, EMEA

Responsibilities

• Build Relationships: Help customers and partners succeed by building successful relationships throughout the entire customer journey.
• Technical Strategy: Develop a deep technical understanding of the customer's business priorities, operational models, cloud architecture, and technical initiatives.
• Operational Advisory: Maintain awareness of customer operations to assist with operational planning and risk management, acting as an advisor for deployments.
• Cross-Functional Advocacy: Act as a conduit into Aiven's Sales, Support, Engineering, and Product Management teams to represent customer interests.
• Operational Reviews: Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
• Sales Collaboration: Participate in sales account planning and support account penetration and pipeline growth strategies.
• Travel: Travel up to 10% of the time to meet with customers and partners.

Requirements

• Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch .
• Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting.
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases.
• Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams.
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans.
• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL).
• Amazing! What's next: If you think Aiven is the place for you and that our Values align with yours, send us your resume and we'll get in touch! You can generally expect 4 stages with us:
• 30-45 minute call with a Talent Partner.
• 45-minute Depth of Expertise Interview with the hiring manager.
• 1-hour Skills interview/presentation with the wider team.
• 1-hour Company Values interview.
• Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally:
• Equity: Participate in Aiven's equity plan.
• Flexibility: Balance work and life with our hybrid work policy.
• Gear: Choose the equipment you need to set yourself up for success.
• Learning: Use your Professional Development Plan budget for learning opportunities.
• Wellbeing: Receive holistic wellbeing support through our global Employee Assistance Program.
• Time Off: Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time).
• Open Source: Get paid to contribute to open-source projects via our Plankton program .
• Volunteering: Use up to 5 days per year to volunteer for a cause of your choice.

Benefits

Additional Information

Senior Technical Account Manager - EMEA We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are looking for a customer-centric Senior Technical Account Manager (TAM) with a direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven's customer experience and accelerate time-to-value when using Aiven's Open Source services. You will act as a single point of contact and customer advocate, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

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