Guest Services Rep-PRN-nights

About the role

Greets and assists patients, visitors and other users of the hospital by directing and informing them of the location of hospital services, patient locations, etc. they desire as well as regulations governing hospital visitation policies and procedures.

Requirements

• High School Diploma/GED.
• At least 1 year of experience as a receptionist, customer service agent, or any position that requires extensive public contact and interaction.
• Basic Life Support Certification within 30 days of hire.
• Excellent written and verbal communication skills.
• General knowledge of hospital informational systems.
• General working knowledge of computer systems.
• Must be physically capable of constant standing for several minutes, walking, and lifting of heavy equipment and/or patients as deemed necessary.
• Being courteous and professional at all times.
• In services training provided in patient handling, movement and body lifting techniques, Joint Commission, OSHA regulations, Universal Precautions, Crisis Management and Death and Dying
• Core Competencies
• These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
• Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
• Grady Total Rewards
• At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
• Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
• Why Join Grady?
• Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
• At Grady, we don't just work, we make an impact.
• Equal Opportunity Employer Statement:

Benefits

Additional Information

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary

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