Skip to main content
Back to jobs

Senior Technical Program Manager, Product & Rider Loyalty

External
Lyft logoLyft · San Francisco, CA
Full-timeOn-site3w ago
AgileComplianceLeadership
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Lead cross-functional product initiatives from ideation through planning, execution, launch, and post-launch - ensuring alignment, accountability, and measurable outcomes at every phase.
  • Provide hands-on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications.
  • Partner with engineering, product, data science, design, operations, and other business functions to build highly collaborative teams and maintain clear communication across teams and stakeholders.
  • Drive loyalty and retention product programs, working closely with product and engineering to define success metrics, prioritize roadmap investments, and accelerate delivery of features that deepen customer engagement and lifetime value.
  • Lead regulatory and compliance-driven product initiatives, navigating ambiguity and coordinating across legal, policy, product, and engineering stakeholders.

Requirements

  • 5+ years of experience in a customer-facing product environment, leading cross-functional teams to deliver complex product and platform initiatives iteratively, with multiple dependencies and constraints, in a highly dynamic and agile environment.
  • Proven ability to operate effectively and autonomously across multiple teams in situations of extreme ambiguity, with only high-level direction.
  • Experience as an embedded TPM partnering within product engineering teams, with the flexibility to shift into generalist capacity supporting multiple teams concurrently.
  • Experience building roadmaps, release plans, and program plans with a thorough understanding of dependency management.
  • Able to communicate highly technical problems and solutions at all levels - from individual contributors to C-level executives.
  • Able to influence, negotiate, and inspire others in a matrixed environment; excellent organization, planning skills, and attention to detail.
  • Experience compiling and presenting business and technology options, backed by data and experimentation, to decision makers.

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolledMental health benefitsFamily building benefitsChild care and pet benefits401(k) plan with company match to help save for your futureIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligibleSubsidized commuter benefitsMonthly Lyft credits and complimentary Lyft Pink membershipLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considerHealth insuranceDental insuranceVision insurance401(k)Parental leave

Additional Information

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Technical Program Managers at Lyft drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at Lyft are both strategic and tactical, doing what it takes to successfully deliver top-priority programs that have a material impact on the business. This role will support product-facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose Lyft. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Lyft? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect