Onboarding Specialist

About the role

The Onboarding Specialist plays a pivotal role in shaping the first impression of a client's journey with Global Payments. You will be responsible for the accurate and timely setup, data entry, and ongoing maintenance of merchant accounts across our eWAY and Ezidebit platforms, ensuring every interaction reflects our commitment to a seamless and high-quality customer experience. This role is ideal for someone who is passionate about client experience, thrives on attention to detail, and is confident navigating onboarding processes and systems. You will act as a trusted partner to customers, supporting them through the onboarding journey while ensuring compliance standards and operational excellence are consistently met. Salary The salary for this position is 70,000 + superannuation. Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com .

Responsibilities

• Guide customers through onboarding via inbound and outbound calls, removing roadblocks and driving account activation
• Set up and maintain merchant accounts across eWAY and Ezidebit, ensuring accuracy in applications, updates, and changes
• Perform compliance checks and follow Credit/Risk guidelines to meet regulatory and documentation standards
• Manage onboarding workflows, prioritise tasks, and support urgent requests to deliver a seamless customer experience
• Collaborate across teams and support Revenue initiatives through client follow-ups, documentation, and activation strategies

Requirements

• Customer-first mindset with strong communication skills and confidence in phone-based interactions
• High attention to detail, particularly in compliance, data accuracy, and account setup processes
• Ability to manage multiple priorities in a fast-paced environment using various systems and tools
• Proactive, solutions-focused approach with strong problem-solving and organisational skills
• Collaborative mindset with the ability to build relationships and adapt to evolving products and processes

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an Onboarding Specialist to join our ever evolving Operations team and help shape the future of global commerce.

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