Operations Manager

About the role

Included VC is a groundbreaking global initiative founded in 2019 to build diversity in venture capital. It is the only Fellowship of its kind offering a fully-funded, half-year+ world-class Fellowship to individuals from underrepresented backgrounds and communities worldwide - including those defined by ethnicity, gender, neurodiversity, socioeconomic status, LGBTQIA+ identities, refugees, and disability. This Fellowship equips participants with the education, access, insights, and network they need to enter and thrive in the investment ecosystem, creating pathways for diverse talent and reshaping the future of the industry while enabling greater investment opportunities for entrepreneurs, also from diverse backgrounds. Success since 2019 Five global cohorts completed, 200+ Fellows graduated. 150+ found roles within the investor ecosystem to date. Applications from individuals representing 150 nationalities across the globe. Applicants hail from 120+ countries, showcasing a truly global reach. Over 50% of Fellows are female, promoting gender equity in the investment ecosystem. 70% of Fellows actively applying for roles in investment successfully secure a paid position, demonstrating the Fellowship's tangible impact. Sixth cohort & First African Cohort (60+ Fellows) are in process Included VC Africa was built on the success and network developed over the previous five years, ensuring the same global standard, with a locally focused approach that encapsulates the unique realities of the African early-stage investment space. Importantly, it's focused on the investment ecosystem more broadly, representing all players investing in early-stage tech companies and small and medium-sized enterprises, inclusive of VC, CVC, family offices, venture Fellowships, impact investors, fund of funds, catalytic capital from foundation and non-profit structured entities, development agencies, and DFIs. Our vision is ambitious: to cultivate a diverse community of investors across all 54 African countries and grow the continent's early‑stage investor ecosystem from within. By doing so, we empower individuals and build a more connected, resilient, and inclusive investment landscape. The Included VC Africa Operations Manager role is designed for a person who will grow into running the show - leading efforts across applications, programme design, Fellow experience, and Fellowship execution. At its core, this role is about making sure the Fellowship runs exceptionally well - operationally, logistically, and experientially - so that Fellows, speakers, and partners feel the standard in every interaction. The ideal candidate is a strong executor who takes real pride in the operational backbone of a high-quality Fellowship. A significant part of this role is doing the boring, repetitive, detail-heavy administrative work that keeps everything moving - scheduling, coordination, communications, follow-through, and making sure nothing falls through the cracks. We are looking for someone who does not see this work as beneath them, but understands that, done well, it is the foundation of excellence. At the same time, this person is always looking for ways to make things work better. They write well, communicate clearly, and are excited to learn and apply AI, automation, and smart workflows wherever these can reduce friction, save time, and raise the quality of what we deliver. This role requires strong judgement - knowing what needs urgency, what needs polish, what can be simplified, and where extra care will make the biggest difference. Included VC Africa is a lean team, so you'll have meaningful autonomy and ownership over your work. This role spans operations, experience design, and hands-on execution. You're as comfortable handling repetitive admin as you are improving systems, sharpening communications, and raising the standard of how the Fellowship runs.

Responsibilities

• Own and evolve our operational infrastructure - actively identifying where AI tools, automations, and smart workflows can eliminate friction, save time, and raise the quality of what we deliver. You won't wait to be told what to automate; you'll spot it and build it.
• Lead the application process - refining screening criteria, interviewing candidates, and communicating with future applicants.
• Take pride in the operational backbone of the Fellowship - managing the coordination, communications, systems, and follow-through that ensure everything runs smoothly and at a consistently high standard.
• Sweat the small stuff - ensuring we give Fellows & speakers, and anyone within our community, a highly professional experience with every last detail prepared, from warm intro email to thank you message.
• Coordinate with Founder/CEO to provide world-class experiences.
• Over time, build relationships with founders, investors, sponsors, and others across the Included VC Africa Global community.
• Design and launch new experimental offerings

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