Senior Sales Account Manager - IT / Telecoms
External
Flotek · BridgendPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations, and account growth. You will be the main commercial point of contact for your customers, working closely with our technical, support, and project teams to ensure they receive the right solutions and a high level of service. The successful candidate must be confident in discussing IT, communications, connectivity, and managed services with business owners, directors, and senior decision makers.
Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions, including managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
Requirements
- Strong account management experience within an MSP, IT, telecoms, communications, or managed services environment.
- Proven experience growing customer accounts and achieving sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors, and senior decision makers.
- Strong commercial awareness and the ability to identify growth opportunities.
- Excellent communication, presentation, and relationship building skills.
- Positive, proactive, and customer-focused approach.
- Full UK driving license.
Benefits
Additional Information
Job Title: Senior Account Manager Location: Operating out of Head Office (Bridgend), Significant travel with accounts throughout the UK Salary: £35,000 - £40,000 per annum (OTE of up to £100,000) Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek: Flotek Group is the UK's fastest growing Managed Service Provider, delivering IT, communications, cyber security, connectivity and managed technology services to small and medium sized businesses. We are looking for an experienced Senior Sales Account Manager with strong IT and communications experience to manage, develop and grow a portfolio of customer accounts.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Flotek? Share your experience