Product Manager (Fulfilment Experiences)

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Takealot Group is looking for a Product Manager to help improve its Fulfilment Experiences - a key part of what makes Takealot.com one of the most successful ecommerce platforms in South Africa. In this role, you will focus on tools that support the day-to-day operational teams within supply chain and logistics, helping to create the best fulfillment experiences for internal and external clients. You will work closely with engineering, supply chain & logistics operations, and client-focused teams to define requirements, test ideas, and deliver improvements that drive better fulfillment experiences and measurable business impact. You bring analytical thinking, customer empathy, and a practical product mindset , helping the team identify opportunities, prioritise initiatives, and scale what works. Think you've been challenged before? Think again! Scale: Over 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do. Learn: We work with the best of the best. Work alongside leaders and upskill in record time. Grow: Expand your career in the fast-growing Takealot Group: Takealot.com , Mr D, and Takealot Fulfilment Solutions The position reports to the Fulfilment Product Lead . Your responsibilities will include: Define and drive the roadmap that powers Fulfilment Experiences. This includes innovating and improving the back-end systems that enable seamless and scalable delivery execution, as well as client frontends. Translate business needs into actionable and measurable projects; partner with business owners to understand their challenges and priorities, to translate these into initiatives that improve the fulfilment experience. Foster a culture of continuous improvement by evolving product management practices to suit the fast-paced, dynamic nature of supply chain and logistics. Define and monitor key metrics (e.g., delivery turnaround time, fulfilment experiences scores) to inform product decisions. Use data to create compelling business cases for prioritising initiatives. You will analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements Conduct workshops with stakeholders to elicit detailed functional requirements. Document these requirements (OKR & BRS) for engineering teams to create technical specifications. Work with technical leads and subject matter experts to align on the technical vision, balancing the operational trade-offs with usability, scalability, and performance. Coordinate cross-functional teams, including engineers, BI analysts, and UI designers, to deliver projects on time and within scope. Track project progress from concept to release, ensuring alignment with business goals. Evolve appropriate Product Management practices for a responsive, dynamic environment to foster cost-effective execution of commitments Collaborate with QA teams to review test plans and scripts, ensuring comprehensive coverage and high-quality product releases. Perform user acceptance testing to validate functionality. Project management by setting timelines, driving project schedules, and leading cross-functional development teams from design through to release. This includes monitoring for slippage and/or updating timelines and adjusting for changing scopes of work or considering mitigation options. Understand your target "customer" - assess end-users to ensure products deliver a seamless, efficient, and transparent experience. Performing user acceptance testing. Qualifications & Experience: Relevant Bachelor's Degree or Advanced Diploma (Information Systems / Computer Science / Engineering/Commerce) with at least 5 years of experience in product management, business analysis, or a related role, preferably driving large, company-wide initiatives through projects or responsibilities Experience in an agile/iterative project management and development environment is beneficial Experience working on customer-facing frontends, web, and apps Prior experience in logistics, on-demand delivery platforms, or e-commerce is preferred Prior experience in web-based frontend operational system development The skills we need: Client focus: An understanding of what it takes to satisfy a variety of clients with varying needs. Execution skills: Demonstrated ability to define and execute a detailed product roadmap, particularly in the ecommerce, logistics, or supply-chain space. Solution-oriented: Proactive, accountable, and motivated to solve complex problems in a fast-paced environment. Data-driven approach: Strong analytical skills with the ability to use data to inform decisions and measure success. Technical acumen: Familiarity with back-end systems, APIs, and technologies that support logistics execution, such as route optimization algorithms, real-time tracking, and trip allocation logic. Thorough knowledge of prevailing and emerging mobile and e-commerce trends and techn

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