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Customer Service Representative

External
sila logoSila · Buffalo, NY
Full-timeOn-site6d ago
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Responsibilities

  • Answer incoming customer calls and assist with scheduling service appointments
  • Provide outstanding customer service on every interaction
  • Help customers with questions, concerns, and appointment requests
  • Accurately enter customer information and service details into company software
  • Communicate effectively with dispatchers, technicians, and customers
  • Resolve customer concerns professionally and efficiently
  • Manage multiple tasks while maintaining accuracy and attention to detail
  • Support the team in delivering a five-star customer experience
  • Assist with outbound calling campaigns as needed
  • Help maintain appointment schedules and maximize booking opportunities

Requirements

  • 1+ years of customer service experience
  • Experience working for a residential HVAC, plumbing, electrical, or home services company is required
  • Strong understanding of how residential service businesses operate
  • Experience scheduling service calls and supporting technicians
  • Service Titan experience strongly preferred
  • Strong verbal and written communication skills
  • Ability to handle high-volume customer interactions
  • Strong problem-solving and conflict resolution skills
  • Excellent attention to detail and accuracy
  • Ability to multitask and stay organized in a fast-paced environment
  • Customer-focused mindset with a positive, professional attitude
  • Dependable, team-oriented, and eager to learn
  • Bonus Points For
  • Previous CSR, dispatcher, or call center experience in the home services industry
  • Experience with memberships and maintenance agreements
  • Experience with outbound calling and rehash campaigns
  • Experience booking appointments and converting inbound opportunities
  • Familiarity with HVAC, plumbing, electrical, or drain service terminology

Benefits

$21-$23 per hourMedical, dental, and vision insurancePaid time off and paid holidays401(k) with company matchCareer growth opportunitiesOngoing training and developmentSupportive team environmentStable, year-round companyJoin the T-Mark TeamThis is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!

Additional Information

Customer Service Representative (CSR) Location: Buffalo, NY Company: T-Mark Plumbing, Heating, Cooling & Electric Pay: $21-$23 per hour Be the Friendly Voice Our Customers Count On! At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience. If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.

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