Home Claims Recovery Handler

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Job Title: Home Claims Recovery Handler Location: Leicester or Bexhill (hybrid) Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. Role overview Due to our incredible growth across Home, we're growing the Recovery team! As a Recovery Handler, you'll act as a specialist within Home Claims, using your recovery knowledge and experience to proactively pursue the successful recovery of Hastings' outlay against the party or parties responsible for the damage to our Customer's home. You'll be supporting our Customers, helping them understand the recovery journey and keeping them updated throughout the life of the claim. You'll be taking a rigorous approach to recoveries by working effectively with our legal panel, when required, to achieve the best possible outcomes. Job details - you'll need to have demonstrable experience in: Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value and, where appropriate, instructing panel solicitors to assist with the recovery and initiate legal proceedings Managing recovery referrals from colleagues and suppliers, thoroughly investigating claims to identify and progress valid recoveries and working closely with the wider Home Claims colleagues to increase awareness of recoveries and ensuring these opportunities are identified Working with our supply chain to build robust processes to maximise recovery opportunities and success and assisting with the measurement of supplier performance on recoveries Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects Ensuring our customers are kept up to date of all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence Using recovery claims knowledge and all available investigations tools to resolve liability and quantum challenges Essential skills/experience: Previous experience of handling home insurance claim recoveries (and general experience of handling home claims and understanding general home claims processes) Sound knowledge and experience of understand relevant legal principles and case law Outstanding communication and organisational skills, ensuring our customers are always kept updated Experience of handling property liability claims would be beneficial The interview process Our interview process involves the below: Recruiter intro/screening call 1st stage interview with Technical Claims Manager As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. Benefits: In addition to a competitive salary you will also receive... Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or se

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