Payments Operations Analyst
External
Deuna · Ciudad DE México, MexicoPrepare for this interview
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Requirements
- 2+ years of experience in Operations, Support, Incident Management, or similar roles, preferably within fintech, payments, or financial services.
- Advanced English proficiency required (minimum B2-C1 level).
- Basic understanding of payment flows, including authorizations, captures, settlements, declines, and reconciliations.
- Strong analytical and problem-solving skills with the ability to identify root causes.
- Experience using tools such as Jira, Slack, Zendesk, or similar operational platforms.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Comfortable working cross-functionally with technical and non-technical teams.
- Preferred Qualifications
- Basic knowledge of APIs, logs, or debugging processes.
- Previous experience working with Payment Service Providers (PSPs), fraud prevention tools, or payment gateways.
- Basic SQL and spreadsheet/data analysis skills (Google Sheets, Excel, etc.).
- Experience in high-growth startups or fintech environments is a plus.
Benefits
Additional Information
About DEUNA 🧡 DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA-the fastest-growing Commerce OS in Latin America-ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico's digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀 Visit https://www.deuna.com/ to learn more about us! What will you find when you join DEUNA? - A multicultural team distributed throughout LATAM - Dynamism, agility and constant innovation - Being part of a high-impact solution for an entire region - The best tools and technology to operate - Being part of the startup culture. - We are in full expansion!
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