Front Desk Manager

Requirements

• 3-5 years of customer service experience, including at least 3 years in hotel front desk operations and 1 year in a supervisory or managerial role.
• Proven leadership skills with the ability to mentor and develop a diverse team.
• Strong customer service abilities and problem-solving skills.
• Proficiency in hotel property management systems (preferably Infor or similar).
• Excellent communication and interpersonal skills with a polished, professional demeanor.
• Strong organizational and time-management skills.
• Education:
• Bachelor's degree in Hospitality Management or a related field preferred (equivalent experience considered).
• PHYSICAL REQUIREMENTS:
• Must be able to stand for extended periods of time.
• Ability to walk, bend, reach, and lift up to 25 pounds occasionally.
• Comfortable working in a fast-paced environment requiring frequent interaction with guests and staff.
• Flexible availability, including evenings, weekends, and holidays as required.

Benefits

Additional Information

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape! What you will have an opportunity to do: As the heart of our front office operations, the Front Office Manager ensures every guest experiences a seamless and unforgettable stay. This role combines leadership, operational expertise, and a passion for hospitality to deliver the "Wanderlust" experience our guests seek. You will lead, inspire, and develop a dynamic team while maintaining the financial health of the department through effective resource management and revenue optimization. ESSENTIAL FUNCTIONS: Lead and Inspire Develop, mentor, and coach a team of Front Desk Agents, Bell Staff, and Shuttle Drivers. Implement training programs, coaching plans, career development pathways, and recognition programs. Operational Excellence Oversee daily front office operations including room inventory, reservations, and pricing strategies to maximize revenue. Actively participate in Revenue Optimization meetings. Manage departmental budget, monitor labor costs, and track spending accounts. Review and analyze monthly Profit & Loss reports for accuracy and improvement opportunities. Engage and Connect Ensure an exceptional guest experience from check-in through check-out. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Proactively connect with guests to create memorable and personalized stays. Problem-Solving and Coordination Lead guest recovery efforts with empathy and solutions-focused approaches. Partner with Housekeeping, Maintenance, and other departments to ensure operational flow and guest satisfaction. What are we looking for?

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