Director, Business Process Re-Engineering

Requirements

• -Bachelor's degree in Business, Engineering, Supply Chain, Information Systems, or related field (MBA or equivalent preferred).
• -10-15+ years of experience in business process re-engineering, operations, or transformation roles.
• -Proven experience leading large-scale process transformation initiatives in a technology-enabled environment.
• -Experience managing cross-functional teams in complex, matrixed organizations.
• -Strong familiarity with end-to-end operational processes including sales operations, supply chain, deployment, and support.
• -Experience working with enterprise systems (ERP, CRM, field service management platforms).
• -Exposure to QSR, retail, or multi-site deployment environments is highly desirable.
• -Demonstrated experience engaging with large enterprise customers.

Additional Information

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Director of Business Process Re-Engineering, is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management & International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks. The Director ensures seamless integration between hardware, software, and service delivery processes, enabling high-quality execution, faster deployments, and superior customer experience. The role also acts as the interface across Operations & Technology, ensuring process initiatives are effectively designed, prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam E

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