Customer Support Technician - REMOTE - Colombia

About the role

We are an intrinsically motivated team that works without ego, is constantly learning, and gains a deep sense of satisfaction when our customers email us thank you letters like this one: "I can't praise Distru enough, it's head and shoulders above any platform I've encountered to date. Thank you for your persistence and providing us with the right tools." You will be working closely with the Customer Success Team and take ownership over making sure our customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to our competitive pay plan with equity, we will actively enable you to reach your career goals and grow with us. We are constantly learning and solving real problems for the cannabis industry. The success of this industry matters! This is a remote full-time opportunity. Interview Process 1. 30-minute Initial Interview. 2. Take-home assignment + 1-hour Technical Interview with Support Manager 3. 30-minute Culture Interview with Customer Success Manager 4. 30-minute Team AMA Interview 5. Offer Letter Distru was formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. We believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.

Additional Information

Powering Trade For The Emerging Cannabis Industry Distru is the #1 ERP in the Cannabis Industry with $8B in sales processed through our platform! We are a fully remote and global team building a software platform to streamline the supply chain for the cannabis industry. Most of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant. We take a tremendous amount of pride in our culture and have 4.8/5 stars on Glassdoor because we truly care about our people. We are stable, profitable, and heavily investing in growing new product lines to expand our reach. Our investors include Felicis Ventures, Global Founders Capital, Poseidon Asset Management, and Village Global who have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor. Our Team Culture Rather than us defining our culture, check out what the team has to say!

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