Lead Contract Manager (Spanish & Italian)

Responsibilities

• Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
• Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
• Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
• Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
• Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
• Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
• Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
• Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals

Requirements

• Required Qualifications
• Fluency in Spanish, Italian and English
• 5 + years of experience in contract management, renewals, or a closely related SaaS commercial role
• Experience managing complex contracts and partnering closely with Legal teams
• Proven success working with large, enterprise organizations (200+ employees)
• Strong negotiation skills with a growth-oriented, value-based approach
• Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
• Excellent written and verbal communication skills, including leading customer conversations with confidence
• Strong prioritization, organizational skills, and attention to detail in complex environments
• Ability to operate autonomously and strategically in a fast-paced setting
• Experience partnering with senior internal and external stakeholders
• Background working in Strategic Accounts or enterprise Customer Success motions
• Nice-to-Have Qualifications
• Experience mentoring or informally leading peers without direct management responsibility
• Familiarity with SaaS economics and commercial models
• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form .
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .
• India Applicants: link to HubSpot India's equal opportunity policy here .
• About HubSpot
• HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
• We're building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big t

Benefits

Additional Information

Lead Contract Manager, Strategic Accounts (Spanish & Italian) HUB Level: 6 Career Track: Craft Track Role Summary Our mission at HubSpot is to help millions of organizations grow better. As a Lead Contract Manager on the Strategic Accounts team, you'll own complex renewals and commercial outcomes for HubSpot's highest-paying and Lighthouse customers. You'll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management - mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.

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