Delivery Manager

About the role

Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business: DELIVERY MANAGER As a Delivery Manager (Manager) at Kainos, you will be responsible for ensuring that Kainos' innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. The successful candidate will exhibit the following: Delivery Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors. Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.). Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately. Team Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow. Put people first & develop others - You'll manage, coach and develop a small number of staff, with a focus on managing employee performance Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals. Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project. Have responsibility for staffing teams and on-boarding of new team members. Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders. Governance Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle. Effectively manage project risks and issues, escalating where appropriate. Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times. Business Development & Account Management Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business. Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc. Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance. Professional Development and Growth Contribute to continuous improvement initiatives within the Management Capability. Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactively assist with recruitment activities to enable stable organisational growth. AI ENGAGEMENT MANAGER As an Engagement Manager in Kainos, you'll fully manage the successful implementation of solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You'll take accountability for the complete delivery lifecycle alongside Technical and Solution Architects. You'll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, staffing, milestone tracking, commercial management and customer satisfaction. Your key responsibilities include: Commercially managing the implementation of solutions from pre-sales through implementation to hand over to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience to provide functional insight and thought-leadership. Managing all aspects of project delivery including pr

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