Order Analyst
External
Allisontransmission · Indianapolis, INFull-timeOn-siteToday
ComplianceDocumentationMoveSAP
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Benefits
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.Choice of medical plans with prescription coverageEmployer HSA contributionDental & Vision InsurancePaid Parental LeaveShort & Long-Term DisabilityOther voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance401K with generous Company match & contributionAccrued Paid Time Off12 Paid Holidays + 1 Floating HolidayRobust employee wellness programTuition assistance programJob Description:Essential FunctionsAct as primary source of input of customer order requirementsReview incoming orders, requests for quotation, and future schedules for acceptabilityReview, interpret and process Electronic Data Interchange (EDI) communicationsCoordinate build and ship timing and delivery promises with Operations personnel, communicate critical delivery information to customersIdentify, follow-up and expedite missed shipments and past due requirements, provide determination of responsibility for unfulfilled shipmentsCoordinate customer freight requirements within SAP and customer web portals to meet customer shipping expectationsAct as primary Allison contact for customers for order and delivery information requests and problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availabilityRegularly and proactively inform customers of order statusInterface with Allison sales account managers and sales engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressedReview requests to ensure compliance with Export Controls, ITAR and EAR requirementsMaintain purchase order records and documentation per Allison proceduresOther duties as assignedRequired Skills & CompetenciesStrong working knowledge of SAP or ability to learn complex transactional systems quicklyExcellent written and verbal communication skills for customer‑facing interactions.Strong analytical, troubleshooting, and problem‑solving skills.Ability to collaborate cross‑functionally with Operations, Sales, and Supply Chain teams.High attention to detail and accuracy in order processing and documentation.Experience & Education Requirement2 years' experience working in order fulfillment, customer service, supply chain, or related operational roles.Background working with SAP, EDI, or similar business systems preferred.Minimum of Associate's Degree required, Bachelor's degree preferred in logistics, systems, or a related field.Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com .Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.Dental insuranceVision insurance401(k)Parental leave
Additional Information
JOIN THE TEAM THAT'S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!
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