Team Leader

About the role

Your responsibilites: Leading and developing the Sales Back Office team supporting the United Kingdom and Ireland; developing team members' skills in line with business needs while fostering high employee engagement, empowerment and accountability; driving process harmonisation, standardisation and operational excellence across GB and IE, aligned with global standards; ensuring achievement of operational KPIs, service levels and customer satisfaction targets through effective performance management; building strong relationships with dealers, sales teams and internal stakeholders through effective communication, excellent service delivery and active management of operational topics; translating business objectives into clear team priorities and measurable goals aligned with company strategy; leading recruitment, onboarding and development of Sales Back Office employees to build a high-performing team; ensuring compliance with operational controls, policies and process requirements within the team's daily activities. Our requirements: Experience in a leadership role within Sales Back Office, Customer Service, Sales Operations or a similar customer-facing environment (Experience working in a Shared Services Centre and/or matrix organisation would be a strong advantage); fluent written and oral communication in English; strong organisational skills with the ability to manage complexity, prioritise effectively and deliver results; customer-centric mindset with a strong focus on service quality and continuous improvement; experience working with SAP or other ERP systems would be a big advantage; excellent communication and stakeholder management skills, with the ability to collaborate effectively across functions and cultures; results-oriented and proactive, with the ability to make sound decisions and perform in a fast-paced environment; strong analytical, critical thinking and problem-solving skills, with the ability to identify root causes and drive sustainable improvements; demonstrated ability to support process improvements, facilitate change implementation and drive adoption of standardised ways of working.

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Company Intel

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