Wise Platform Enterprise Team Lead

Responsibilities

• Leadership: At least 1-2 years of leading small to medium sized teams.
• Analytics: You must be an expert in working with partner data. The ability to dive into data, understand what it's telling you, and turn that information into actionable insights is crucial for the continuity of the partnership and the improvement of their implementation.
• Project Management: A significant part of the role involves working on projects that benefit both the partner and internal teams. You'll need to be skilled at defining project goals, creating timelines, allocating resources, and ensuring projects are completed on time and to a high standard.
• Communication and Presentation Skills: You must be an excellent communicator, able to articulate complex concepts and data-driven insights to a wide range of audiences, both internal and external. You will need to be a master of stakeholder management, ensuring everyone is on the same page.
• Adaptability: The fintech world is fast-paced, and Wise is no exception. The ability to keep up with constant change, adapt processes as needed, and remain patient and flexible in the face of new challenges is crucial.
• Language: Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.
• *Please note, only resumes provided in English will be considered*
• This is a hybrid position located in São Paulo, Brazi l, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation.
• You're eligible to work in Brazil, we cannot sponsor Visas for this role.
• 🚀 RSU's in a rapidly growing company
• 💻 Flexible working model - During the first six months, you'll be in office most days of the week to become fully immersed in Wise's culture and ways of working. After the initial period, you'll be in office at least 3 days per week.
• 💪 An annual self-development budget
• 🩺 Health and dental allowance for you and your dependents
• 💝 Company-paid: Life Insurance, and an EAP program
• ☀️ Paid time off: 30 days vacation + 3 "M

Benefits

Additional Information

The role of a Wise Platform Enterprise Support Team Lead is a blend of team management, strategic oversight, and hands-on operational support, all focused on ensuring Wise's business-to-business partners have a seamless experience. This is a crucial position that sits at the intersection of leadership and customer service, with a strong emphasis on data-driven decision-making and continuous improvement. As a Team Lead, your primary responsibility is to lead and nurture a team of up to 10 Enterprise Support Specialists. This isn't just about managing tasks; it's about fostering a high-performing and motivated team.

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