Health Benefits Assistant

About the role

This position is located in the Eligibility Center of the Central Business Office (CBO) at Central Arkansas Veterans Healthcare System (CAVHS) under the direct supervision of the Eligibility Center Supervisor. The incumbent continuously embraces and supports the CAVHS mission, vision, and core values. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2026. You may qualify based on your experience and/or education s described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintains patient/customer database, used to track eligibility, enrollment status, demographic information(address, phone, emergency contact information); Prepares written documents such as correspondence, memorandum, reports, pamphlets and etcetera of a routine nature; Verifies eligibility/entitlement for benefits for all applicants using various methods; Familiar with medical terminology and communicates with patients that are presenting for admissions, applies policies, laws, and regulations to daily. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite. This education must have been obtained in an accredited business or technical school, junior college, college or university. Note: Transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have an Equivalent combination of successfully completed post-high school education (beyond the second year of first 60 semester hours) and specialized experience which meet the total experience requirements for this grade level. Note: Transcripts are required. Physical Demands: Incumbent functions in a high stress area where there is constant demand for accuracy and services. Workload is varied and may require extended periods of standing, reaching, bending, stretching, walking and carrying light loads of supplies and light items such as paper, books or small equipment parts. Eye strain is not uncommon since a great deal of time is spent inputting data into a computer. Extensive use of the computer/keyboard as well as telephone are involved. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

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