US Wholesale Operations Manager

About the role

What's the role? Big Potato's purpose is to Light Up the Moments We Spend Together. Our games are easy-to-learn, laughter-first games played by millions of people around the world. Despite being better connected than ever before, quality time together is increasingly rare, and our games bring people together in a way only a good game can. We're an ambitious, creative team committed to making brilliant games and shaking up the category. And we believe in doing it the right way we're bothered about our People, our Customers, our Consumers, and the Planet. We're B-Corp Certified, and our team consistently tells us it's a great place to work. We started out in a small office London over decade ago, and have grown into one of the UK's fastest-growing games companies. Now we're building that momentum Stateside. The US team has the energy and ambition of a startup, with the product and backing of an established business behind it. We're not figuring out how to make great games we've already done that. Now we need brilliant people to help us grow even further in the States. We're on the hunt for a Wholesale Operations Manager to join our Operations team. This role will be responsible for overseeing the end-to-end execution of wholesale operations across the US market, ensuring seamless coordination between sales, logistics, and supply chain functions. The position plays a critical role in delivering operational excellence across order fulfilment, stock management, and contributing to demand planning, while maintaining strong relationships with third-party logistics (3PL) providers and retail partners. The successful candidate will act as the central point of contact between internal teams and external partners, ensuring that all wholesale orders are delivered on time and in full (OTIF), in line with retailer requirements and compliance standards. They will be accountable for managing inventory accuracy across systems, optimising stock allocation, and proactively identifying risks or opportunities within demand forecasts and stock levels. Sounds like the job for you? Well then, keep reading! What will you be doing? Order Fulfilment Manage Day to Day relationship with US 3rd Party Logistics Providers Acting as the direct Liaison between the Operations and Sales Teams on all US Wholesale Orders Inputting orders onto the Inventory Management and WMS Systems and Automating any workflows where possible. Organising returns or replacement orders where required. Responsible for OTIF delivery of Big Potato Wholesale Orders, including creating routing guides for 3PLs, ensuring orders are booked in and delivered adhering to all requirements Responsible for the set up and maintenance of the Big Potato EDI system linking to retailers and 3PL Drive efficiencies and process improvements in how we work with our logistics providers via contract negotiations, systems integrations and reviewing that they hit agreed upon SLA's and KPI's Stock Management - flagging aged inventory to the Sales Team for clearance items, managing reworks, ensuring that SAP stock aligns with the warehouse system. Process and Approve 3PL Invoicing Monthly - Reviewing and Identifying areas for cost savings and tracking spend vs budget Carry out carrier selection when required, participating in rate negotiation, and freight cost tracking. Stock Allocation Managing Stock Takes and cycle counts with logistics to ensure that Big Potato's system matches that of the logistics provider. Stock allocations for all US Retailers -large and indies Oversee US Inbound Arrivals into the warehouse- liaising with the Shipping Manager when stock is due into the country. Keeping track of when it's due to Warehouse and keeping the sales team aware via email, pre-advice, Calendar invites. Chasing Inbound confirmations and receipting stock onto the system Working with the Demand Planner to ensure Compliance Reviewing Supplier Manuals to ensure that products and orders are compliant with retailer requirements prior to delivery and creating routing guides for 3PLs to ensure compliance is met Full investigation with 3PLs on any charge backs from vendors Supporting the US Sales Team in new vendor set up forms, ensuring correct SKU's and data are passed to retailers ahead of launch. Sales and Marketing Support Oversee delivery of pre-production samples for range reviews / testing and ensure stock is in place for new product launches in US Retail Oversee localized kitting of merchandising units, POS and promotional materials Operationally onboard direct new customers. Develop a plan for a NA based 'samples program' for the indies and execution of the plan once agreed. Reporting Monitor and improve weekly/monthly KPI dashboards, and OTIF reports Utilisation of SQL to assist Ops and Sales with data requirements. What is Essential Proven record of managing Operations in a similar Retail focused environment Experience of overseeing orders for either Target or Walmart Experience managing 3PL

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