Sales Team Lead - SME Business

Responsibilities

• Team Leadership & Performance
• Lead a team of Business Development Managers, setting clear expectations, providing regular coaching and feedback, and creating the conditions for individuals to perform at their best.
• Own the day-to-day performance of your team, monitoring pipeline health, conversion rates and activity levels, and intervening early when performance needs to improve.
• Run a consistent team rhythm - daily stand-ups, weekly performance reviews, call listening and skills development, ensuring the team is focused, motivated and accountable.
• Support the recruitment, onboarding and development of BDMs, building a team with the capability and culture to sustain high performance over time.
• Sales Execution & Pipeline Management
• Take ownership of your team's pipeline, ensuring leads are managed with urgency and discipline, that follow-up is systematic, and that opportunities are progressed efficiently from first contact to funded account.
• Work with your team to develop and refine the sales approach for your channel, sharing what works, identifying where the pitch or process can improve, and building a team that gets better over time.
• Ensure the team is using CRM and sales tooling effectively, maintaining accurate records, generating reliable pipeline data, and using insight to prioritise effort.
• Step in on complex or high-value opportunities where senior involvement adds to the client experience or improves the likelihood of conversion.
• Channel Development
• Contribute actively to the ongoing development of the sales model for the SME channel, sharing insight from the team's day-to-day experience to inform how we segment, approach and serve clients more effectively.
• Work closely with the Head of Sales Operations on the evolution of incentive structures, sales processes and team design, ensuring the channel is set up to scale efficiently as volumes grow.
• Partner with colleagues across the business, including Client Operations, Marketing and Product, to ensure the end-to-end client experience is joined up and that hand-offs between teams are smooth and well-governed.
• Outbound Capability Development
• Take full ownership of building a systematic outbound sales capability within the SME team - this is a new and structurally important motion that did not exist in the previous model, and this role is explicitly accountable for establishing it.
• Design and implement a repeatable outbound process, including prospecting cadences, lead qualification frameworks and pipeline governance, that enables the team to operate effectively across both inbound conversion and proactive pipeline deve

Benefits

Additional Information

What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business - where smart people do their best work. Each definition shares a common thread: our unique culture. It's our pride and joy. And our competitive advantage. A feel for our culture To revolutionise the savings market, we need to be at our best. But high performance takes more than talent - it takes a culture of kindness, respect, and growth. That's why we're building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three. But enough about us. Let's talk about you. Does this sound like you? The Sales Team Lead for SME Business leads the team responsible for acquiring and converting SME business clients - companies looking to put their cash to work across our multi-bank platform. The SME channel combines strong inbound demand with a growing outbound capability that we are actively building out. The right candidate will understand how SME decision makers think, how to develop a systematic outbound sales process, and how to lead a team that can operate effectively across inbound conversion, and proactive outbound pipeline development. This role sits within the Sales Operations function, reporting to the Head of Sales Operations, and is part of a broader commercial team at the heart of Flagstone's growth ambition. Flagstone is the UK's leading cash platform with £19bn in Assets under Administration and a mandate to reach £50bn by 2028. This is a hands-on leadership role. The Sales Team Lead is close to their team's performance every day, coaching, supporting, removing blockers and holding people to a high standard. Equally, they are expected to contribute to the wider thinking on how the sales model evolves, working closely with the Head of Sales Operations to identify what is working, what isn't, and what needs to change.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Flagstone? Share your experience