Administrator/Receptionist

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Job Description: Administrator/Receptionist London Crossrail, Canary Wharf, Crossrail Station and Retail Mall Unit 20, Level Zero 1 Crossrail Place, Canary Wharf LONDON E14 5AR Permanent - Full time, 40 hours a week. Monday to Friday £31,500 per annum plus excellent benefits We make health happen: At our Crossrail Health Clinic we offer a range of services to include; Mammograms, Health Assessments, Physio and Musculoskeletal appointments to name a few. Our services and treatments are available to everyone - not just those with health insurance. We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us. You'll help us make health happen by: You'll contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. Additional duties include; Undertake duties in accordance with departmental policies and procedures To be fully conversant in all areas of Reception; either Main Reception or other areas where patients are "arrived" in a department. Actively Meet and Greet patients and visitors in a warm, respectful, and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand and in line with the Bupa Cromwell Hospital's Service Vision "Every Patient is a VIP". Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required. Provide efficient and effective administrative support during our user's clinics or tests, or procedures. Deal with letters of guarantee and liaise with insurance companies and Embassies as required. Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner Ensure that all staff and Patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures. Implement manual procedures during computer downtime and transfer information when system is reinstated. Make follow-up bookings for patient after the appointment. Assist patient with booking further tests or consultations Key Skills / Qualifications needed for this role: Excellent communication (Written and Verbal) Deliver an outstanding Customer Service each and every time Good knowledge of excel and word Well organised, reliable and have a proactive attitude Knowledge of Medical Terminology (desirable)

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