Regional Field Manager - Property Management - Lloyds Living

About the role

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary. Role Purpose As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end-to-end customer service-from initial viewing through to move-out-across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience. This role is critical in embedding Lloyds Living standards, enhancing customer satisfaction, and ensuring our colleague, Customers and developments are safe & compliant. You will be expected to oversee their daily schedules ensuring they are kept productive as well as shadow your team in the field providing in the moment feedback to help them grow. Job Description

Responsibilities

• Leadership & Team Management
• Lead, coach, and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as a role model for Lloyds Living values and expected behaviours.
• Be able to motivate a field team through regular team and individual check-ins.
• Customer Experience & Service Excellence
• Support your team to enhance the end-to-end customer journey, ensuring exceptional experiences across viewings, move-ins, inspections, and move-outs.
• Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements.
• Ensure consistent delivery of a professional, customer-first approach across all touchpoints.
• Operational Delivery & Performance
• Support your team to achieve their key metrics including Customer reviews, inspection completion, and data accuracy.
• Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
• Compliance, Risk & Governance
• Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
• Provide guidance on any issues following site inspections and support with timely resolutions.
• Act as the escalation point for operational risks, incidents, and complex cases.
• Stakeholder Management
• Build and maintain strong relationships with internal stakeholders.
• Collaborate cross-functionally with central property management, asset management, and customer teams to deliver business objectives.
• Represent Lloyds Living professionally across your region.
• Continuous Improvement & Growth
• Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
• Providing coaching and support to help team member grow.
• Essential Skills & Experience
• Proven leadership experience within residential property management or within a lettings function.
• Passion for delivering exceptional customer service and building high-performing teams.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and problem-solving abilities, with the ability to manage multiple priorities.
• Full UK driving licence and willingness to travel across the region.
• Resilient, proactive, and able to operate effectively in a fast-paced, evolving environment.
• Desirable
• Experience managing Regional teams within the field.
• Knowledge of UK housing regulations, compliance, and health & safety requirements.
• Growth mindset with a focus on continuous improvement and innovation.
• About working for us

Benefits

Additional Information

End Date Thursday 11 June 2026 Salary Range £40,824 - £45,360 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Regional Field Manager DEPARTMENT: Customer Operations - Property Management LOCATION: Yorkshire / East Midlands TYPE: Field based with some travel to our Manchester office when required. HOURS: Full-time Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.

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