Client Development Manager

About the role

You will be responsible for managing a portfolio of NIQ Brandbank's Key Supplier accounts. These customers are of strategic importance to Nielsen Brandbank and part of your role will be focused on delivering revenue, service alignment and strategic positioning of key products and services. You will be the primary point of contact, supporting your clients with item submissions, account queries and any other business needs on a day-to-day basis. You will also be responsible for securing client renewals and the generation of New Business revenue for your portfolio of clients, with a particular emphasis on increasing the volume of content on our platform and adoption of SAAS services. You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer coverage metrics and customer satisfaction KPIs. The ideal candidate will be comfortable influencing senior external stakeholders, have strong sales skills, a track record of using data and tools to drive business growth and be comfortable with owning their own diary.

Responsibilities

• Delivering core revenue targets, primarily focused on securing Annual Renewal revenue, but also supporting additional volume and increased New Business spend.
• Accurately forecasting revenue to the Senior Client Delivery Manager and ensuring there is a consistently strong pipeline to deliver targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager's discretion.
• Developing a full understanding of the NIQ Brandbank value proposition.
• Building a rapport with your supplier base, frequently contacting them to understand their service requirements and identify potential areas where NIQ Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction.
• Using the above knowledge to create Account Development Plans in partnership with our Client Development Managers. This should include Objectives, Goals, Strategies & Measures detailed for all relevant accounts.
• Engaging your clients to establish a good operating rhythm for new item submissions and product revisions, with a goal of ensuring we have 100% coverage month on month for all our Retail partners requesting content.
• Working with our operations team to ensure items are scheduled for delivery, and managing any queries or issues related to those operational processes.
• Creating engagement plans to resolve any ongoing client issues and working with various business functions to drive process improvement and achieve consistently strong customer satisfaction.
• A Little Bit About You
• Your Qualification
• Proven track record of managing revenue targets, with a strong desire to consistently overachieve against both personal targets and objectives, ideally with high value / blue-chip clients in a Commercial function.
• Demonstrable sales and key account management experience.
• Experience in strategic sales planning and implementation, including pipeline management within high value / blue-chip clients in a Commercial function desired.
• Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment - Highly organized and able to prioritise workload, driven, with good time management skills and excellent attention to detail.
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively. This includes the ability to present at Board Level and control meetings to your desired outcome.

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