Global Banking Services-Director-Core Services

About the role

We're seeking someone to join our team as a Global Banking Services Director . The department (GBS) operates as a globally integrated function across Glasgow, Hong Kong, Shanghai, and Mumbai. The team is responsible for the end to end governance of custody and clearing bank accounts held with external agent banks, including the creation and ongoing review of key regulatory documentation across all Morgan Stanley legal entities and markets. Such scope provides a dynamic, ever-changing backdrop for an exciting role involving collaboration across multiple Business Units and Operations teams. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Supervisor position at Director level within the Core Services. What you'll do in the role: Oversee and manage the complete account opening and closing lifecycle across all international markets, ensuring seamless execution and compliance. Collaborate with internal teams, including PB/IPB, Legal, Global Network Management, Compliance, and various business units, to fulfil registration and account opening requirements. Any previous experience in KYC onboarding or bank account opening, closing, and maintenance roles is strongly preferred. Demonstrate comprehensive knowledge of regulatory standards relating to registration, account opening, and closure processes (such as KYC and AML). Monitor agent bank performance to ensure adherence to agreed service level agreements for client registrations. Escalate issues promptly and accurately to keep senior leadership, stakeholders informed of progress and any potential delays. Identify and implement innovative process improvements to streamline registration procedures and reduce completion times. Lead high-priority projects related to account openings and closures, ensuring delivery of key objectives. Promote and sustain a LEAN culture within the team, proactively seeking operational efficiencies. Reconcile bank accounts for internal legal entities to ensure consistency with external agent bank records. Act as a subject matter expert, maintaining up-to-date knowledge of global markets, account opening protocols, and pre-investment requirements. Conduct annual reviews and updates of desktop and supervisory procedures to ensure compliance and efficiency. Produce and distribute daily, weekly, and monthly reports and performance metrics as required. Provide support to the leadership team when needed, assisting with strategic tasks and initiatives. Undertake supervisory duties including review, sign-off, and approvals, ensuring robust governance. Lead risk mitigation initiatives, strengthen internal controls, and drive process improvements across operations. Supervise a team of 3-5 members, providing guidance, coaching, and support to foster professional development. What you'll bring to the role: Hands on experience in Microsoft Power tools, Power BI, Alteryx, and UI Path is highly advantageous. Demonstrates strong interpersonal abilities, proactively fosters professional networks, builds consensus and forms collaborative partnerships throughout the organisation. Possesses outstanding verbal and written communication skills Maintains a keen awareness of risks, responds swiftly to emerging issues and ensures effective resolution Acts as a catalyst for change, consistently challenges existing practices and encourages innovation Capable of thriving in a dynamic, fast-paced environment, working both autonomously and as an effective team member Delivers results within tight timeframes, maintaining a strong focus on achieving targets Displays a high level of ownership and accountability for delivering quality outcomes Exhibits meticulous attention to detail and ensures accuracy in all tasks Highly motivated and able to manage multiple tasks effectively; adept at prioritising workload Shows entrepreneurial thinking and adaptability, particularly when navigating changing circumstances and engaging with diverse stakeholders Eager to contribute to an environment characterised by teamwork, dedication and pursuit of excellence Aspires to build a long-term career within the financial services industry Holds a degree and possesses a minimum of four years' relevant professional experience Demonstrates a solid understanding of operational processes WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Sta

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