Functional Lead, Implementation

Responsibilities

• Present and promote the Ariel EAS software solution to clients, representing their needs to the Product Development team
• Coordinate implementation teams and collaborate with Project Managers to ensure seamless delivery
• Manage priorities and ensure high-value deliverables that meet client expectations
• Plan and control project scope based on contract requirements and maintain the Requirements Traceability matrix
• Identify and mitigate risks, providing proactive solutions to problems as they arise
• Stay informed of new product developments and incorporate them into strategic decision-making
• Provide concise requirements for custom gaps to the product team
• Lead the transition to the support team and ensure clients fully understand the delivered solution
• Facilitate knowledge transfer within the team and propose innovative improvements to existing processes
• You have
• Minimum 7 years of experience in Defined Benefits-related implementations, such as workflow management system implementation or administrative process automation
• Proven experience managing multidisciplinary teams and delivering complex software solutions
• Strong understanding of enterprise software implementation and project management principles
• Experience coordinating with cross-functional teams including project managers and product development teams
• Experience presenting technical solutions to clients and stakeholder
• Strong English language proficiency with the ability to speak and present effectively to clients
• Availability to travel up to 20% as needed for client meetings and project requirements
• What you bring
• Strong decision-making skills in uncertain and risky situations
• Ability to influence people both internally and with clients, with the assertiveness to decline requests that jeopardize project success
• Excellent communication skills with the ability to use technical terminology appropriately and adapt your style based on audience understanding
• Consistently positive attitude that fosters team engagement and motivation
• Coaching mindset with a commitment to continuous resource development
• Innovative thinking with the ability to propose improvements to existing processes

Requirements

• Experience with pension administration software systems
• Bilingualism would be considered an asset

Benefits

Additional Information

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together The DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for large public sector clients. Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients. If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you! Here's the impact you'll make and what we'll accomplish together In this role, you will be an efficient leader who drives the successful delivery of the Ariel EAS solution to our clients. You will manage a multidisciplinary implementation team and take overall accountability for delivering high-quality solutions that meet client expectations within planned deadlines. You'll serve as the bridge between our clients and product development team, ensuring that client needs are understood and met while managing project scope, priorities, and risks. This is a leadership position where you'll not only deliver solutions but also coach and develop your team members .

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