Reservations Executive

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.
• Interested applicants, please email to Shirlene.teo@accor.com

Additional Information

Duties and Responsibilities Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system. Work closely with all Front Office and Sales colleagues, providing lead advice and constant "feedback" concerning both enquiries and firm reservations. Assists in maximizing the hotel's occupancy potential, whilst protecting the hotel's business mix. Maintain a professional yet friendly business manner in all guest and client interactions, both personally and in correspondence and on the telephone. Guide and train the Reservations Agent.

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