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EAS Specialist III - CAN

External
deluxe logoDeluxe · Midland-on-can
Full-timeOn-site2w ago
DocumentationLinuxMentoringRESTSQL
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Requirements

  • Associate's degree (or equivalent experience) in Computer Science or related field, and 3 years of experience with t echnical analysis or related experience
  • Bachelor's degree in Computer Science or related field, and 2 years of experience with t echnical analysis
  • Advanced knowledge on managing/coaching peers and documenting day-to-day operational activities (i.e. SOP's) of a production environment.
  • Ability to support, implement/install and document software releases for overnight weekdays and/or weekends according to the schedule by release management teams.
  • Experience supporting, problem solving and managing software and network incidents within incident management guidelines ensuring the resolution of business critical and time sensitive issues.
  • Knowledge of Microsoft Server platforms, MS SQL, SSRS, XML/HTTPS, MS.NET/Client Server Architecture.
  • Knowledge of Linux administration and networks.
  • Programming experience is a definite asset.
  • Additional Basic Qualifications:
  • Must be 18 years of age or older
  • The position being advertised is a replacement for an existing role within the organization.

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@delixe.com .Health insuranceDental insuranceVision insuranceEquity / stock options

Additional Information

The Enterprise Application Support Specialist III role is an IT technical analyst role within the Deluxe ITMS support Team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the developing new tools to support the platform. Coordinate with other teams on preparation and installation of new software and making upgrades to ITMS system. The EAS Specialist III is responsible for mentoring and coaching to improve team members skill set. The schedule is rotational on weekdays and weekends and includes overnight work hours, per business needs. Required rotational schedule includes 1st, 2nd and 3rd/overnight shifts to ensure continuous operations and meet customer business needs. Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams. Also, be able to manage on-call supporting a 24/7 production environment, as scheduled. Prepare ITMS environment plan for releases and coordinate and collaborative implementation for updates of the ITMS software. This will require monthly overnight weekday/weekend hours for UAT and PROD instances. Provide coaching, training and mentoring coworkers/peers. Team lead backing up department manager when required including weekend and overnight shifts. Active monitoring and review of production applications for performance and accuracy. Independent work analyzing trends in data and reporting on anomalies. Managing the day-to-day operational activities and coordinate them with rest of team when is required. Coordinate daily activities with the team, include SOP and communication documentation.

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