Clinical Operations Director

Responsibilities

• Clinical Provider Operations
• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale.
• Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets.
• Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems.
• Develop and maintain provider capacity planning models to align clinical supply with projected patient demand.
• Optimize provider staffing models, productivity, utilization, and workforce deployment strategies.
• Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis.
• Care Coordination Operations
• Lead the teams and processes that connect patients, providers, diagnostics, and treatment.
• Oversee care coordination operations and service delivery across the patient journey.
• Establish and manage operational standards, and performance metrics.
• Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale.
• Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows.
• Ensure seamless collaboration across clinical, operational, and support functions.
• Patient Experience & Success
• Own the conversion funnel from referral to treatment - and every drop-off point in between
• Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
• Lead cross-functional analysis to investigate conversion gaps - working across CC, patient success, logistics, and clinical teams
• Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
• Clinical Logistics & Equipment Operations
• Oversee operational performance related to home sleep testing and PAP therapy fulfillment.
• Lead end-to-end logistics operations supporting diagnostic and treatment equipment.
• Monitor and improve delivery, return, utilization, and cost-efficiency metrics.
• Partner with vendors and supply chain partners to ensure operational reliability and scalability.
• Ensure logistics performance supports clinical timelines and patient experience expectations.
• Develop scalable processes to support growth while maintaining operational quality and cost disciplin

Benefits

Additional Information

About Sunrise Group Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA. Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health , our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been. Your Opportunity We are seeking a Clinical Operations Director to lead and scale the operational engine behind our rapidly growing clinical business. Reporting directly to the Chief Operating Officer, this executive leader will own the quality, efficiency, scalability, and financial performance of clinical operations across the organization. This is not a build-from-scratch role-it is a scale-and-optimize leadership opportunity focused on strengthening what works, improving what does not, and building the operational infrastructure required to support significant growth over the next several years. As a key member of the operations leadership team, the Clinical Operations Director will oversee day-to-day performance of our clinical operations, care coordination, conversion funnel from referral to treatment, and clinical logistics while partnering closely with Medical Directors, Legal & Compliance, Managed Care Contracting, Revenue Cycle Management, Product, Technology, and Finance. This leader will translate business objectives into operational execution, ensuring that clinical operations can support increasing patient volume while maintaining exceptional patient outcomes, provider satisfaction, operational excellence, and financial performance. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we're proud of the experience we provide to patients. We feel responsible for making it better every day. If you're looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you!

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