Brand & Consumer Manger with German

Responsibilities

• Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture.
• Track team performance, service quality, and key operational metrics to meet or exceed targets.
• Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery.
• Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues.
• Ensure consumers are treated with empathy and kept informed throughout the resolution process.
• Drive process and service enhancements through continuous improvement and change initiatives.
• Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.
• Partner with cross‑functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end‑to‑end consumer journeys.
• Job Qualifications
• Excellent verbal and written communication skills in English & German are required
• Bachelor's degree / Master's degree
• Proven experience in consumer care, customer service, or complaint handling , with demonstrated people leadership experience
• Strong problem‑solving, and decision‑making skills, with the ability to operate confidently under pressure
• Experience driving process improvements, service optimization, or operational excellence initiatives
• Collaborative leadership style combined with strong ownership and accountability
• Why Join Us?
• 🌍 Market Leader Stability : Lead consumer care for a trusted global company with long‑term strength and world‑class brands
• 💰 Competitive Salary & Benefits : Market‑leading compensation, meaningful benefits, and language bonus
• 🤝 People‑Centric Environment : Lead in an inclusive, supportive culture that values growth and development
• 🌱 Work‑Life Balance & Wellbeing : Flexible working and holistic wellbeing programs designed for different life stages
• What's in It for You - our Benefits
• Competitive salary package, annual bonus and vacation bonus
• 🌐Rare language pay benefit: 1800 RON gross/month
• Private medical insurance & life insurance & 24 Hours Accident Insurance
• Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
• Flexible working schedule & Hybrid Work from Home/Work from Office option
• Meal allowance and access to our private canteen
• Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
• Fresh fruits every day in the office
• Employee Assistance Program - confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
• The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
• Application Process
• Apply Online : Submit your CV through our career portal
• Screening : Our Talent Acquisition team will review your application and contact you if shortlisted
• Assessment : Online assessment and language evaluation
• Interviews : Virtual and/or in‑person interviews with the hiring team
• Offer & Onboarding : Successful candidates receive an offer and join our onboarding program
• We aim to keep the process transparent and efficient, with updates at every stage.
• Learn more: https://www.pgcareers.com/global/en/hiring-process
• About P&G
• We produce globally recognized brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. With operations in over 70 countries, P&G is committed to diversity, inclusion, and equal opportunity.
• Learn more at http://www.pg.com
• Apply now and lead consumer experiences that make a real impact.
• At P&G #weseeequal
• We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels wel

Benefits

Additional Information

Job Location BUCHAREST OFFICE Job Description Ready to lead and elevate consumer experiences for some of the world's most iconic brands? Join P&G as a Brand & Consumer Manger with German and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene® . In this role, you will lead, coach, and develop a team of Consumer Relations Specialists , ensuring exceptional service delivery while continuously improving how we serve consumers. If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.

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