Senior Technical Support Specialist

Responsibilities

• Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.
• Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.
• Assist with IT inventory.
• Required Qualifications
• High School graduation or GED.
• Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office.
• Three years of demonstrated experience in IT customer service and/or help desk environment.
• Knowledge of directory services and remote access tools.
• Knowledge of computer and peripheral operations, installation, and troubleshooting.
• Relevant education and experience may be substituted as appropriate.

Requirements

• Experience managing a Citrix Virtual Desktop Environment.
• Experience supporting systems remotely.
• Experience supporting clients on-site /in-person.
• Excellent problem-solving and time-management skills.
• Demonstrated ability to learn quickly.
• Demonstrated ability to take initiative and prioritize multiple projects.
• Driving Required
• Salary Range
• $67,000 + depending on qualifications
• Working Conditions
• May work in all weather conditions
• May work in extreme temperatures
• May work around standard office conditions
• May work around electrical and mechanical hazards
• Repetitive use of keyboard at a workstation
• Use of manual dexterity
• Climbing stairs
• Climbing of ladders
• Lifting and moving
• Work Shift
• Monday - Friday, 8:00AM - 5:00PM. Hours and days may vary due to business needs.
• Required Materials
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Benefits

Additional Information

Job Posting Title: Senior Technical Support Specialist ---- Hiring Department: University Housing and Dining ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Jun 12, 2026 ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes BENEFITS: UT Austin offers a competitive benefits package that includes: 100% employer-paid basic medical coverage Free Capital Metro bus rides Retirement contributions Paid vacation, sick time, and holidays Career growth & professional development Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team! Purpose The Senior Technical Support Specialist position is one of the first points of contact for technology support and solutions within University Housing and Dining (UHD). Provides computer desktop end-user support and audio-visual support by leveraging technical abilities to problem solve and assist the day-to-day operations of UHD. Assures computer operating problems are responded to and resolved in a timely manner. This includes installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware, software, and audio-visual equipment to ensure optimal performance.

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