WD Bar & Grille, Dual Rate Restaurant Server / Dual Rate Restaurant Shift Manager

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The Restaurant Server (primary position) is responsible for providing fast, friendly, and courteous service to every customer and will be called upon to act as Restaurant Shift Manager (secondary position). Position requires ability to interact with the public, speak English clearly, remembering details, as well as physical exertion in the way of walking, standing, turning, bending, lifting, and carrying. The Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Report to work well-groomed in full uniform and on time with badge on upper left side of uniform. 2. Provide prompt, friendly, and courteous service of food and beverage to all our guests. 3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language. 4. Have a strong understanding of the philosophy and goals associated with Seneca Gaming Corporation and are supportive of them at all times. 5. Perform any duties assigned by the manager or shift manager 6. Assist all employees (day and evening) in performing their duties whenever required and work as one team. 7. Be familiar with all check and cashing procedures 8. Works in a designated area and is attentive to guests at all times and exceeds guest's expectations. 9. Adhere to all policies and procedures pertaining to liquor laws 10. Be knowledgeable of Seneca Gaming Corporation's history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest's inquiries 11. Maintain full knowledge of menu, wine lists, and daily specials 12. Greet all guests within one minute in a friendly and courteous manner using positive body language. 13. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out 14. Relay all guest complaints and or compliments to manager or supervisor on duty 15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 16. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 18. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 19. Attend all necessary meetings. 20. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. ADDITIONAL DUTIES: 1. All servers are required to review all information posted in designated area, including stations, upcoming events, and 86 board, etc. 2. Review reservation book to identify VIP's, special guests, and large parties. 3. Maintain a neat and organized work station. 4. Keep wait stations clean, organized and stocked. 5. Pre-bus all tables. 6. Take guest checks up to cashier; do not wait for guest to take their own check up to register. 7. General upkeep of restaurant. (ex: Pick up debris or litter from floors, sweep when needed, etc.) 8. Follow weekly designated side work duties. 9. Visit all tables during service to insure guest satisfaction. 10. Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return. 11. Follow all tip out procedures according to standards. SECONDARY DUTIES: 1. Train all associates in the restaurants to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed. 2. Evaluate and directs personnel, provide disciplinary action when needed. 3. Ensure that all products served meet the established specifications and standards. 4. Participate in weekly management meeting. 5. Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered. 6. Report any incidents to appropriate Supervisors. 7. Assure prompt, professional service to all guests. 8. Responsible for approaching tables and speaking with guests to obtain feedback about dining experience. 9. Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues. 10. Advise the Restaurant Room Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits. 11. Complete daily reports including Daily Manager Report and any Incident R

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