Student Account Representative

Requirements

• High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Description:
• Pay Rate: $20.41 per hour
• ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status.
• Applicant must be eligible to work in the United States; Student Business Services will not be a sponsor for this position.
• Essential Duties:
• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters
• Develop and create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.
• Update departmental procedures relating to assigned accounting functions.
• Clearly communicate in person, over the phone and through email to perform essential functions.
• Experience in working in a high volume customer service environment.
• Experience in accounts receivable environment.
• Experience in reconciling accounts.
• Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.
• Ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Working Environment:
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Department Statement:
• ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.
• Driving Requirement:
• Driving is not required for this position.
• Location:
• Campus: Tempe
• Funding:
• No Federal Funding
• Instructions to Apply:
• Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
• Please use the link below to log in using single sign-on.
• https://www.myworkday.com/asu/d/inst/1$9925/9925$23798.htmld
• To be considered, your application must include all of the following attachments:
• Cover letter
• Resume or CV
• Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
• Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
• Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
• Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
• ASU Statement:
• Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institutio

Additional Information

Job Profile: Student Finance Assistant 3 Non-Exempt Job Family: Student Finance Time Type: Full time Max Pay - Depends on experience: $20.41 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date.

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