Client Success Senior Manager (ENT)

About the role

We are hiring a Client Success Senior Manager to join our Client Sales Development team in Paris ! Wellhub is officially expanding into France, and you will join a high-impact team at the forefront of this new venture! As one of the first Key Account Senior Managers on the ground, you will play a key role in managing our regional success-taking our first enterprise clients from contract signature to full-scale employee engagement. You'll help define the regional Client Success playbook, ensuring our clients become lifelong advocates for the Wellhub mission. This is a rare opportunity to take on real ownership from day one, manage high-level partnerships across the region, and help shape our long-term success in France. This is a hybrid role, requiring a minimum of two days per week in our Paris office.

Responsibilities

• Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
• Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
• Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
• Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
• Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• You have 5-8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record of managing large-scale enterprise relationships.
• You communicate confidently in French (native level) and fluently in English.
• You're proactive, entrepreneurial, and comfortable working in an undefined market environment where you can build regional processes from scratch.
• You are a data-driven storyteller, with the ability to turn complex reports into a compelling ROI narrative for senior HR stakeholders.
• You have strong commercial acumen and are comfortable leading high-level negotiations regarding renewals, pricing, and expansion.
• You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
• You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.
• We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you. The model for this specific role is Hybrid, with a minimum of 2 days

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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