Clinical Sales Specialist

Benefits

Additional Information

Union or Non-Union: Non-Union New or Replacement Position: New Number of Vacancies: 1 Location: Hamilton, Niagara, Waterloo and surrounding areas (On-site) Department: Clinical Sales Reports to: Chief Operating Officer / Chief Nursing Officer Status: Permanent Full-time Hours: 37.5 per week Base Salary: $70,000 - $80,000 Expected Total Compensation: $100,000 - $120,000 The compensation consists of a predictable, bi-weekly base salary plus an uncapped commission structure tied directly to performance milestones. Total Compensation listed above reflects what a successful Client Sales Specialist realistically achieves in their first year based on standard quota attainment Closing Date: Open until filled HALO is seeking a Full-Time Clinical Sales Specialist to support customers located in the Hamilton, Waterloo, Niagara and surrounding areas. This role will include a mix of salary and commissions. As a Clinical Sales Specialist, your role will encompass comprehensive oversight of clinical training, implementation, and adoption services for HALO customers in Niagara, Waterloo and Hamilton. Reporting directly to the Chief Operating Officer / Chief Nursing Officer, you will serve as a key liaison between internal teams and external stakeholders, ensuring the seamless integration and utilization of our solutions. Leveraging your clinical and operational insights, you will provide invaluable on-site clinical support to hospitals to ensure the seamless and effective utilization of HALO's technology on patients in hospital. Drawing upon your past clinical experience, business acumen, interpersonal finesse, and collaborative abilities, you will drive excellence and innovation in every aspect of your role, ultimately enhancing the delivery of remote patient monitoring and improving patient outcomes. Roles & Responsibilities: Customer Relationship Management Build and maintain strong, long-term relationships with assigned healthcare customers, serving as the primary clinical point of contact. Understand clinical workflows and challenges to ensure our product capabilities align with and enhance existing clinical practice. Proactively engage with clinical leaders and front-line staff to identify opportunities for improved utilization and expansion of HALO's technology. Implementation, Training and Growth Lead the implementation and customer onboarding process, ensuring seamless integration of HALO's solutions into clinical settings. Provide comprehensive training to clinical staff, ensuring effective product utilization and promoting best practices. Develop tailored strategies to improve product adoption and integration into clinical practice, maximizing customer outcomes. Conduct refresher training sessions and workshops to promote continuous learning and engagement. Identify opportunities to expand product use across additional departments or services. Customer Support and Advocacy Act as a clinical advocate for customers, ensuring their needs and feedback are addressed by internal teams. Collaborate with the product, sales, and support teams to resolve issues, provide updates, and align product enhancements with customer goals. Data-Driven Insights & Continuous Improvement Analyze product utilization trends and provide actionable insights to improve clinical outcomes and operational efficiencies. Create reports and presentations for customers, highlighting key metrics, successes, and areas for improvement. Gather and document user feedback to influence product enhancements and foster continuous innovation. Collaboration and Coordination Work closely with cross-functional teams, including clinical, IT, and administrative stakeholders, to ensure successful product implementation and sustained success. Support the development and sharing of clinical success stories and case studies. Customer Retention and Satisfaction Conduct regular check-ins with customers to review progress, monitor customer satisfaction levels, and proactively address potential challenges or risks to ensure long-term retention. Assess needs and identify opportunities for deeper engagement. Minimum of 3 years' experience in the pharmaceutical or medical device industry. Strong knowledge of clinical workflows, patient safety protocols, and healthcare operational environments. Proven ability to train and support clinical staff, ensuring successful adoption of new technologies or practice changes. Experience in leading change management, including coordinating multidisciplinary teams to implement new clinical practice changes and/or solutions. A nursing or regulated healthcare professional background would be an asset. Demonstrated ability to build strong customer relationships and manage clinical partnerships with key contacts effectively. Excellent organizational and project management skills, with the ability to manage multiple priorities concurrently. Self-motivated, adaptable, and capable of working independently in a fast-paced, evolving environment

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