Tour & Inspections Coordinator - Tour Operations (Hybrid - Buenos Aires)

About the role

We are looking for detail-oriented, highly organized, and customer-obsessed Tour & Inspections Coordinators to join our Tour Ops team. This role is responsible for scheduling and managing home tours across assigned markets, ensuring a seamless experience for potential residents and internal tour hosts. You will handle a variety of tour and inspection types - including Open Home, Private, and Occupied Tours - and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.

Responsibilities

• Own and manage all tours and inspections scheduling operations in designated U.S. markets
• Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication
• Coordinate multiple types of tours & Inspections (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences
• Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours & Inspections
• Collaborate with internal and external tour & Inspections hosts, ensuring they have full tour context and access instructions
• Capture and manage potential resident attendance and interest data from each tour
• Ensure accurate and timely tour follow-ups by triggering internal support tickets
• React promptly to tour feedback and report urgent issues on Slack for resolution
• Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)
• Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines

Requirements

• Highly organized: You excel at multitasking and thrive in fast-paced environments
• Customer-centric: You care about providing a positive, seamless experience to every lead
• Tech-savvy: Comfortable navigating scheduling tools, Google Calendar, Admin portals, and Slack
• Responsive and efficient: You communicate clearly and meet deadlines with precision
• Flexible and dependable: Willing to work varied shifts including weekends and fill in for team coverage
• 1-3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)
• Strong communication and coordination skills
• Experience working remotely and independently
• Comfortable with Google Workspace, Slack, and calendar-based task management
• Familiarity with real estate platforms (Zillow, Showami, Apartments.com)
• Prior experience with property management or scheduling field service teams
• Bilingual (English/Spanish)
• Why You'll Love Belong
• Mission-driven team transforming the rental industry
• Remote-first culture with flexibility
• Inclusive and collaborative team environment
• Opportunities to grow and expand your role as we scale

Additional Information

Department: Tour & Inspection Ops Schedule: Full-Time, Weekday and Weekend Shifts Location: Buenos Aires, Hybrid About Belong We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

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